by Jeff Yablon | Oct 19, 2012 | Business Process, Customer Service, Marketing
Coincidences are what make life interesting, don’t you think? Not an hour after I posted yesterday’s story on Banking, e-Commerce, and Merchant Accounts, I was in the car, listening to that quaint old thing we call “radio”, and a commercial...
by Jeff Yablon | Oct 17, 2012 | Customer Service, Media
See these two smiling rich guys? Richard Branson (yes, that Richard Branson) and David Cush, the CEO of Branson’s Virgin Group subsidiary Virgin America Airline have a lot to smile about. The least of which, though, is that “Virgin America Customer...
by Jeff Yablon | Oct 9, 2012 | Customer Service, Marketing, Search Engine Optimization SEO
I like talking about customer service. I believe in customer service, and that more and more your commitment to customer service will determine the success of your business and your business change. Last week, when I was attending the Barbara Yablon Maida Memorial...
by Jeff Yablon | Oct 5, 2012 | Customer Service
If you’re a regular reader, you might remember this story about Beyoglu, a Mediterranean restaurant on New York City’s Upper East Side. Either way, let me summarize: a few months back I described the indecipherable policy about bread and customer service...
by Jeff Yablon | Oct 3, 2012 | Business Process, Customer Service
This week, I’m in Los Angeles, attending the West Coast Memorial at UCLA for Dr. Barbara Yablon Maida. As I encounter more and more people with similar opinions of and feelings about my sister, it’s no surprise that I find myself thinking about perception...
by Jeff Yablon | Sep 18, 2012 | Customer Service
Dear Verizon Wireless: WHAT ARE YOU DOING DISABLING AN APPLICATION INSIDE MY PHONE??? Imagine you’re sitting in a New York City Taxi Cab. NYC Cabs are one of the places where NFC payments can be counted on to work, and as an owner of a Galaxy Nexus SmartPhone,...
