by Jeff Yablon | Mar 31, 2011 | Business Process, Customer Service, Marketing
I walk this funny line between believing in stuff like “The Power of Positive Thinking” self-help ideals and thinking it’s pure bunk. I could go on and on about how that hits me and what it means for my clients, but instead I’ll wrap it in a...
by Jeff Yablon | Mar 30, 2011 | Business Process, Customer Service
The NYC Food Sanitation Grade When is a grade of “B” just not OK? Besides in my kids’ father’s house and some graduate school programs, the answer is “when the NYC Department of Sanitation comes around to inspect your restaurant for...
by Jeff Yablon | Mar 28, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall...
by Jeff Yablon | Mar 22, 2011 | Customer Service
If you’ve been missing our stories of bad customer service and wondering why it’s been so long since we’ve had a new entrant to The Answer Guy’s Customer Service Wall of Shame, your wait ends now. Which might be bad news for Binding Price...
by Jeff Yablon | Mar 3, 2011 | Business Process, Customer Service, Media, Search Engine Optimization SEO
Speed Matters. Google will drop your SEO Results if your web site is slow, and according to this article, whatever Google thinks and whether your Search Engine Optimization work is what drew customers and potential customers to your website or they got there by some...
by Jeff Yablon | Feb 23, 2011 | Customer Service, Media, Search Engine Optimization SEO
Last week I talked about a simple way to deliver superb customer service: just do what you promise. I write about customer service quite a bit, and I’m passionate about it; customer service is what makes your business the right one to do business with, and this...
