by Jeff Yablon | Jul 21, 2014 | Business Process, Customer Service
There’s this point straddling the fence between getting attention and being a jerk that anyone who’s tried content marketing can relate to. You need to get “out there”; no seriously, you need to get out there, but with so many voices vying for...
by Jeff Yablon | Jul 14, 2014 | Business Process, Customer Service
This morning I came across something that made me stop what I was doing and think: is the service at your favorite restaurant getting slower, and if it is, is it because of cell phones? More to the point, talking business process, does the reason matter, or is this...
by Jeff Yablon | Jun 30, 2014 | Customer Service
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy’s Customer Service Wall of Shame to...
by Jeff Yablon | Jun 14, 2014 | Business Change Highlights, Customer Service, Influency
If you missed me last week, it’s because I did something very stupid … followed by something smart. First, I trusted a company that deserved no such trust, and then I started paying them a lot more—just so I could get customer service. There are two...
by Jeff Yablon | May 16, 2014 | Customer Service
Being neither as smart as Neil deGrasse Tyson, nor as naturally funny as either Dr. Tyson or Louis CK, I pursue what I see as a similar world vision to these two otherwise very different men by telling stories about my real-life experiences and trying to walk...
by Jeff Yablon | Jan 10, 2014 | Customer Service, Influency
A couple of months ago, I started using a new laptop computer. It’s a Lenovo Yoga2Pro. It weighs barely three pounds, has specifications to die for, and runs most of a day on a battery charge—or can, once you tweak its power settings. I was perfectly happy...
