by Jeff Yablon | Nov 25, 2013 | Customer Service, Influency
I’m writing this as I sit in the service department waiting area at Koeppel Nissan. You may remember that when I bought a Nissan at Koeppel about a month ago I had great things to say about customer service at Koeppel, and about the way Koeppel’s General...
by Jeff Yablon | Oct 28, 2013 | Customer Service, Influency
Answer Guy Central is in the marketing business. We do a lot of things for our clients that go way beyond that, but it all rolls back to looking good and acting better, and we know a thing or two about customer service. So much so, we created the Verizon Wireless...
by Jeff Yablon | Aug 16, 2013 | Customer Service, Influency
Yesterday, I had a marvelous customer service experience. At a Home Depot. I’m as surprised as you are. I remember when Home Depot first ‘came along’ how great a place it seemed to be, with pretty much anything you could need for your home available...
by Jeff Yablon | May 10, 2013 | Content, Customer Service, Influency, Marketing
Influency takes a lot of work. And sometimes what was influence-y yesterday is less so today. This is why, even though there’s nothing about Influency that you couldn’t make happen yourself if you had the time, you hire The Answer Guy. Here’s a new...
by Jeff Yablon | Apr 24, 2013 | Business Process, Customer Service, Influency
I hate this story. I hate it because of how it got started, how it ends, and how I spent way too many hours over the last couple of weeks and especially the last couple of days. I hate that I’m not doing business with the Snappy Gator you see above. A couple of...
by Jeff Yablon | Mar 8, 2013 | Business Process, Customer Service, Influency
Influency comes in many forms, and with almost everyone having a mobile phone, your wireless telecom carrier sure does occupy a position of influency in your life. You’ll pay what they tell you, or bad things will happen. Or maybe not. Over three years ago,...
