by Jeff Yablon | Sep 6, 2011 | Business Process, Media
MG Siegler is a boob. MG Siegler is a snot-nosed, know-nothing kid. MG Siegler is arrogant. MG Siegler doesn’t get it. Actually, I don’t believe any of those statements. Except for the MG Siegler doesn’t get it part. And probably the part about...
by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
by Jeff Yablon | Aug 9, 2011 | Business Process, Marketing, Media
Pistachio Nuts. There, I said it. Now I’ll say something else: Pistachio nuts shouldn’t be covered in salt and pepper. Lately, the pistachio nut wars have hit full stride. One pistachio nut-selling company is even enlisting celebrities to sell their nuts,...
by Jeff Yablon | Jul 21, 2011 | Business Process, Media
Yesterday, Apple released a bunch of new products. There’s a new version of the Macintosh Operating System that makes your computer act a lot more like an iPad, and also adds other new features. There are new laptop computers, and Apple’s eliminated a few...
by Jeff Yablon | Jul 13, 2011 | Business Process, Customer Service, Media
Reed Hastings is lucky he’s rich, because if he’s behind a move Netflix made yesterday he may be the stupidest CEO of a multi-billion dollar company, ever. We’re taking a break from analyzing Google+ today, because yesterday Mr. Hastings’...
by Jeff Yablon | Jul 7, 2011 | Business Process, Content, Media
You’re in the cloud, right? Well, of course you are. Even if you don’t think or talk about it using platitudes, there’s some application you use that works on The Internet instead of on your own computer or network. I’ve mentioned before that...
