by Jeff Yablon | Dec 13, 2010 | Business Process
When a business change that helps you is started by someone that has no direct interest in your well being, it’s a surprise. When that money-grubbing, heartless medical doctor to whom you entrust your health and even your life is that business change agent . . ....
by Jeff Yablon | Dec 10, 2010 | Customer Service, Media
We’ve been getting great feedback on The Answer Guy’s Customer Service Wall of Shame. And in a globally-driven, social networking-centric world, customer service looks more and more like the best way to make your business stand out. But what happens when...
by Jeff Yablon | Dec 9, 2010 | Business Process, Design
You hired a great designer. It looks great. And The Design of Your Web Site Stinks. Sounds crazy, right? Here’s the thing: once upon a time, design was about how things looked, and nothing else. But on the Internet, design is also about how things work. Your...
by Jeff Yablon | Dec 8, 2010 | Business Process
How easy is it to fix the budget deficit here in the United States? I’ve already done it. Click here for proof. Think that’s too simple? Maybe. Or too hard, given the politics involved? OK, sure. So here’s an even better idea, courtesy of Dilbert...
by Jeff Yablon | Dec 7, 2010 | Business Process, Development, Media
Apple’s iPad has been on the street for most of this year. It keeps selling, and keeps finding new outlets. It’s a very cool device, but as I’ve pointed out a few times, the iPad is evil. Time Magazine going “buy us in print, read us on the...
