by Jeff Yablon | Dec 6, 2010 | Customer Service
What if you walked into a great looking restaurant, were treated perfectly, were happily surprised by lower-than-expected prices, felt all warm and fuzzy, and when the food arrived it was horrible? Even though the customer service experience was magnificent, you...
by Jeff Yablon | Dec 3, 2010 | Business Process
This weekend, Verizon is turning on their fast new mobile telecommunications network. Early testing shows Verizon’s 4G LTE network to be incredibly fast (although 4G is expensive—there’s no “unlimited” option). Not a big deal, and honestly not...
by Jeff Yablon | Dec 2, 2010 | Search Engine Optimization SEO
When Google is your daddy, justice is swift. But why does it have to be one of those “because I said so” kind of parents? As I mentioned earlier this week, there’s a no-goodnik who figured out that by providing the worst-possible customer service he...
by Jeff Yablon | Dec 1, 2010 | Customer Service
Customer Service Matters. Sometimes the customer service you receive is great, like when you shop at B&H Photo, but more often, it’s bad. We’ve gotten so serious about customer service here at Answer Guy Central that we’ve started The Answer...
by Jeff Yablon | Nov 30, 2010 | Business Process, Development, Media
I have Internet connectivity everywhere I go. I use my Smartphone as a modem to get my Netbook on-line. No comment as to whether this is allowed by my wireless phone provider; there are legitimate ways to do it, and others that are … let’s just call it...
