by Jeff Yablon | Apr 22, 2010 | Business Process
The shoemaker’s kids don’t have shoes. I’ve been known to apply that old saw to lots of situations. Friends get angry at me when I do it, clients pay me to teach them about making sure they have shoes of their own, and because I’m human...
by Jeff Yablon | Apr 21, 2010 | Business Process
Perhaps you’ve noticed that privacy has been getting repeated coverage here, lately. Whether it’s about the US Congress trying to pass new data privacy laws, the US Supreme Court protecting employer rights, or even something as superfluous as...
by Jeff Yablon | Apr 20, 2010 | Business Process
Whose business is it, anyway? It was just a few weeks ago that the New Jersey Supreme Court made me embarrassed to have lived many years of my life in the often-unfairly-maligned state. Now, the United States Supreme Court looks to be ready to fix the problem....
by Jeff Yablon | Apr 19, 2010 | Business Process
Is it time to dump e-mail? My head hurts just thinking about that question. But as great as e-mail is, it has problems. For one, e-mail is too linear. So while e-mail is great for communications that involve me sending you a message, you answering, and the subject...
by Jeff Yablon | Apr 16, 2010 | Business Process, Customer Service
Depending on your perspective, there’s a change brewing in the bowels of the airline industry that’s either the best, most brilliant business change of all time, or complete cocky-doodie. European short-haul carrier RyanAir, already notorious for making...
