by Jeff Yablon | Jan 18, 2010 | Business Process, Customer Service
Last week, I told you about an easy way to alienate your customers (feel free to change the word customer to “reader”, “viewer”, “disciple”, or whatever fits). At the time, I promised to reach out to Arianna Huffington and Sarah...
by Jeff Yablon | Jan 18, 2010 | Business Process
I’ve made no secret about how smart I believe Dilbert creator Scott Adams to be. Today, he’s . . . confusing me. And that’s a good thing. It takes very little time for most business operators to figure out that nothing stands still, and the greatest...
by Jeff Yablon | Jan 15, 2010 | Media
You heard it here first: Two days ago, a Scam looking to steal your Twitter password ran wild. We warned you immediately. Twitter Phishing Scam! A few minutes ago, I received notice from Twitter of the scam: TWO DAYS, Twitter? And when you were...
by Jeff Yablon | Jan 15, 2010 | Business Process, Media
Old saying: those who don’t remember history are doomed to repeat it. Aside from the value that old axiom has with keeping young children in line and in school, it carries a business change lesson, too, and I’ll phrase it as another old saw: if you put...
by Jeff Yablon | Jan 14, 2010 | Business Process
Last week, Ford announced that they’re planning to add the ability to use Twitter through your Microsoft Sync-enabled vehicle. Yikes. I don’t want to tweet from my car, and it sounds like one more way of multitasking that isn’t just distracting, but...
