by Jeff Yablon | Jan 13, 2010 | Customer Service, Media
If I hadn’t seen it I wouldn’t believe it. Yesterday the Huffington Post ran an opinion piece about communications. Specifically, it was about e-mail and how the impersonal, lacking-in-inflection nature of the medium leaves—even creates— too much room for...
by Jeff Yablon | Jan 12, 2010 | Business Process
Wow. And just when we had declared the Google Nexus One to represent no real business change. While I’ll be standing by that statement for the most part, in not reading the contracts I missed one huge business change that folks who opt to take the Google /...
by Jeff Yablon | Jan 11, 2010 | Business Process
Yesterday, someone in my Facebook stream asked about SmartPhones. And it occurred to me that even with all the press coverage and expert opinions being tossed around in the aftermath of Google ‘s Nexus One release just last week, real people are tied in knots...
by Jeff Yablon | Jan 8, 2010 | Business Process
I’ve written about intentional mortgage default once before. This coming Sunday the idea will be in The New York Times Magazine, and today it’s in Henry Blodget’s Business Insider. Amazing business change idea; let’s revisit: Anyone in business...
by Jeff Yablon | Jan 7, 2010 | Business Process
Oh goody. A Whole New Internet Tax. Our friends in France have come up with a new form of revenue, and while it won’t matter to you if you don’t have a physical presence there, it’s a new idea that I predict will be taking hold. Heads Up. You may...
