by Jeff Yablon | Jan 23, 2012 | Business Process, Content, Media, Search Engine Optimization SEO
When I told you about YouHaveDownloaded.com in this story about the marketing genius that is comedian Louis CK a few weeks back, I didn’t realize we’d be getting to pick on the United States Congress. Turns out that our friends in Washington DC, the very...
by Jeff Yablon | Jan 20, 2012 | Business Process, Content, Media
Except for the time that The US Congress Endorsed the Services We Provide at Virtual VIP, I’ve been pretty clear on just how ill-prepared our government is to address business change and the Internet. Chalk up another one for the dumb guys. In shutting down...
by Jeff Yablon | Jan 19, 2012 | Business Process
In case there was any doubt in your mind, I Hate Texting. And while the little experiment we’re conducting at hatetexting.com hasn’t changed (it still looks like 1996 over there), neither has the point: way too often texting, useful though it can be, is...
by Jeff Yablon | Jan 17, 2012 | Business Process
Some days, I wish I was a journalist. Or still a journalist. Or something that would make me feel as though I was contributing to a vocation that I’m starting to get really worried about. The aftermath of the problems I had last week with Verizon Wireless...
by Jeff Yablon | Jan 13, 2012 | Business Process, Customer Service
Customer Service is expensive. I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their...
