by Jeff Yablon | Aug 11, 2017 | Business Change Highlights
Despite being a long-suffering New York Knicks fan, I have no reason to Hate The Heat. Sure, my team’s inter-division rival is pretty much always better than we are, but Hating the Heat? Not in my DNA. If you’re a fan, though, you may have just gained a...
by Jeff Yablon | Aug 7, 2017 | Customer Service
Some years ago, I spent a bunch of time in France. As an American, I found cracking the social code there challenging. Then a friend told me the secret of what’s different in France than in the USA. French people reserve familiarity for their friends and...
by Jeff Yablon | Aug 2, 2017 | Business Change Highlights, Business Process
One of the biggest problems in business change and business process has always been the way we do recruiting. And the era of Internet job postings has actually made this worse, but that’s a discussion for another day. The good news is that one part of...
by Jeff Yablon | Jul 27, 2017 | Business Change Highlights
Women can’t negotiate. Go ahead; yell and scream and call me a sexist. Problem is, at least one quite-successful woman business investor and executive agrees. She phrases it not that women can’t negotiate, but that women don’t negotiate—and cites...
by Jeff Yablon | Jul 24, 2017 | Business Process, Customer Service
And now, we present 10 Steps to saying no graciously! Except, of course, that there’s only one step. Before you say no, put yourself in your customer’s shoes. Simple, right? It’s easy to say something so obvious, but there’s a lot of room for...
