Management by Manual

This week I saw something that almost made my heart stop. 69% of managers are afraid to talk to their employees. The survey is almost two years old. The results aren’t a knee-jerk reaction to the current “sexual harassment is everywhere” environment....

The End of Pirated Music

It’s the end of the year. Courtesy of Amazon.com, our end-of-year story is about the end of pirated music. It’s no wonder that a business change of this magnitude would come from Amazon. Dr. Evil’s company just keeps changing the way we buy...

Coopetition in Retail Sales

I don’t spend much time in malls. While that’s a statement many people can make—and an ever-greater number are—it’s natural for me. As a resident of New York City, malls just aren’t an every-day, drive-by-it option. Retail here is not...