by Jeff Yablon | Aug 2, 2017 | Business Change Highlights, Business Process
One of the biggest problems in business change and business process has always been the way we do recruiting. And the era of Internet job postings has actually made this worse, but that’s a discussion for another day. The good news is that one part of...
by Jeff Yablon | Jul 27, 2017 | Business Change Highlights
Women can’t negotiate. Go ahead; yell and scream and call me a sexist. Problem is, at least one quite-successful woman business investor and executive agrees. She phrases it not that women can’t negotiate, but that women don’t negotiate—and cites...
by Jeff Yablon | Jul 24, 2017 | Business Process, Customer Service
And now, we present 10 Steps to saying no graciously! Except, of course, that there’s only one step. Before you say no, put yourself in your customer’s shoes. Simple, right? It’s easy to say something so obvious, but there’s a lot of room for...
by Jeff Yablon | Jul 17, 2017 | Customer Service
Ladies and Gentlemen, it’s time for everyone’s least favorite game … let’s play Adventures in Web Hosting! It’s been a while since I’ve written about web hosting, and I would have liked it to be a while longer. The topic is dull and...
by Jeff Yablon | Jul 11, 2017 | Business Change Highlights, Business Process
Elon Musk is one of the most successful men in the world. It’s amazing that one person can have as many top-flight successes as he does, and if you’re anything like me you’ve thought at least once about where Elon Musk’s almost magical...
