by Jeff Yablon | Jul 6, 2017 | Business Process, Content, Customer Service
How many friends do you have? How many are “internet friends”? Even more: how much thought have you given to what it takes to make friends—or about keeping friends on the Internet? I’m not talking about how unsocial social media can be. I’m...
by Jeff Yablon | Jun 27, 2017 | Business Change Highlights
Is there a Google Monopoly? In Europe? Today? If that three-question question seems awkward and clumsy it’s because … it is. And that’s the point. The European Union has handed down an almost unbelievably large fine because of what it sees as...
by Jeff Yablon | Jun 20, 2017 | Business Change Highlights
Here come the data vampires. And they vant to thuck your wallet.. Barely funny, I know. Couldn’t resist; let’s move on. While most of us have unlimited data plans at our homes and offices—and more and more on mobile devices as well—the idea that data is...
by Jeff Yablon | Jun 15, 2017 | Business Change Highlights
Online Shopping is About to Get Harder. I know, that sounds ridiculous. We’re all doing our shopping online, retail is dying, and there’s no way a statement like Online Shopping is About to Get Harder could possibly be true, right? Depends on what you...
by Jeff Yablon | Jun 12, 2017 | Business Process, Customer Service
You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...
