by Jeff Yablon | May 31, 2011 | Business Process
Your next computer virus will come from … Google. Or at least the next phishing scheme you look at might. Or worse yet: the next time you see something that looks like a phishing scheme, and aren’t sure whether to trust it or not, you may have no-one to...
by Jeff Yablon | May 27, 2011 | Search Engine Optimization SEO
Don’t say I didn’t tell you so. In February, when Google hit JC Penney with the Search Engine Invisibility bomb to punish them for employing Black-Hat SEO techniques, I applauded, but I’ve also suggested that Google can’t simply drop a company...
by Jeff Yablon | May 26, 2011 | Business Process, Search Engine Optimization SEO
If you can, please forgive the blatantly self-promotional nature of this post. Yes, I have that agenda today (think Search Engine Optimization), but I’m also talking business change. On Monday, The New York Times’ David Brooks wrote about the different...
by Jeff Yablon | May 25, 2011 | Business Process, Customer Service
With most electronics stores having disappeared, BestBuy almost stands alone as a place where you can walk in and find pretty much whatever you’re looking for in the way of televisions, computers, accessories, and pretty much anything else that boys think are...
by Jeff Yablon | May 24, 2011 | Business Process
I’ve been screaming for change in the music business for years. Despite selling a cutting-edge and constantly-changing product, music labels have resisted business change in a way that boggles the mind. Yesterday, the music business changed … but...
