by Jeff Yablon | Mar 5, 2010 | Business Process, Customer Service, Development
Think Customer Service is an oxymoron? Turns out you’re right. I’ve written on this topic before. From the supposed communications expert who told me that she didn’t want to hear my opinion, to the software company that thought a good way of doing...
by Jeff Yablon | Feb 17, 2010 | Development
This week in Barcelona, Spain a conference called Mobile World Congress is happening. The attendees are employees of some of the world’s biggest and most influential companies: AT&T, Apple Computer, Motorola, Google, Microsoft. Their goal? To consolidate the...
by Jeff Yablon | Jan 19, 2010 | Business Process, Development, Media
What do you do when your partner becomes your direct competitor? You could stick your head in the sand, but I promise that won’t work. You could sue them, but unless you’re an attorney and in the lawsuit business it isn’t a long-term solution. Or you...
by Jeff Yablon | Jan 6, 2010 | Business Process, Design, Development, Search Engine Optimization SEO
I’ve written about Coopetition a few times. It’s one of my favorite topics when business change is on the table, and depending on how you view it, coopetition is either very easy or almost impossible to understand. In a nutshell, the idea is that you...
by Jeff Yablon | Dec 31, 2009 | Business Process, Development
OK, year-end business change tidbit: And it’s more than a mouthful . . . Business isn’t always an easy sport. I often say there’s very little about business that any reasonably intelligent person can’t figure out, but when it comes time to mix...
by Jeff Yablon | Dec 8, 2009 | Business Process, Development
So over dinner last night, from the mouth of my girlfriend’s thirteen-year-old daughter, a question emerges: “Did you know it’s illegal for Americans to go to Cuba?” I did know. But I wonder: why? John Kerry is wondering why, too. Remember...
