by Jeff Yablon | May 4, 2018 | Business Process
The astronauts of NASA, including David Scott and … yes, that other fellow is first-man-on-the-moon Neil Armstrong … are very careful. They have to be; their missions wouldn’t work otherwise, and absent great care people would die. But Careful and...
by Jeff Yablon | Jan 5, 2018 | Business Change Highlights, Business Process
Subway has a problem. And it isn’t that their food isn’t very good. OK, that is a problem at Subway; the food there isn’t great, isn’t filling and isn’t keeping up with the times, trend-wise. But the bigger and more immediate problem is...
by Jeff Yablon | Nov 8, 2017 | Business Process
If I brought up the old axiom “it’s not what you know, it’s who you know”, most of my readers would understand the line instantly. Sure (and I’m not minimizing this one bit!), what you know matters; without an expertise in …...
by Jeff Yablon | Sep 29, 2017 | Business Process, Marketing
We’re big proponents of the idea that management techniques transfer easily from industry to industry. In fact, I’m known to say that 95% of businesses do 95% of the same thing 95% of the time. But Restaurant Management is special. Restaurant Management is...
by Jeff Yablon | Sep 8, 2017 | Business Process
As the world changes around us, one thing that’s both the same as always and yet different is contracts. We still have them and in practical terms, they aren’t always worth the paper they’re printed on. And you either signed a half-dozen today...