by Jeff Yablon | Apr 3, 2012 | Business Process
As often as I discuss the relationship between perception and reality, there are few issues that display the importance of paying attention to the way your customers see you and behave better than speed. Now, we have a new measurement that you can use to gauge the...
by Jeff Yablon | Apr 2, 2012 | Business Process, Media
Imagine you’re a factory worker. You earn a competitive wage, and are saving for the day when you can start building a better life for yourself and your family. Your employer is busy—really busy—and offers you almost unlimited overtime, with pay. You take on...
by Jeff Yablon | Mar 28, 2012 | Business Process, Development, Media
Closed systems are a very bad idea. Hey, Microsoft: as you slide closer and closer to irrelevancy, keep that in mind. This article pointed me at Bing Rewards. And just as I felt a little sheepish for never having written about Kickstarter before yesterday’s...
by Jeff Yablon | Mar 27, 2012 | Business Process, Media
So I’m reading my Twitter feed over the weekend, and I come across this post by one of my sons: Rabbit Troupe’s kickstarter was officially funded as of . . . 43 minutes ago. I don’t know what a Rabbit Troupe is, but I do know that the Rabbit Troupe...
by Jeff Yablon | Mar 26, 2012 | Business Process, Customer Service, Design
What the heck have we done to Answer Guy Central? Unless you’ve never visited us before, you’re rubbing your eyes right now, wondering what happened to the design of this web site. What happened to that simple design and the handful of buttons? Well, we...
