by Jeff Yablon | Jan 9, 2012 | Business Process, Media
When I told you about Google Music and the immense amount of bandwidth it consumes, I never thought that something so innocuous could actually trump that kind of media streaming and cost you more. Hello, Siri. Although I’ve been writing about Apple’s...
by Jeff Yablon | Jan 5, 2012 | Business Process, Customer Service, Media
When I told you about Steve Madden’s enshrinement on The Answer Guy’s Customer Service Wall of Shame earlier this week, I pointed out a problem with not being specific. Yesterday, I experienced another customer service issue brought about by...
by Jeff Yablon | Jan 4, 2012 | Business Process, Media
I’ve written about the changing face of journalism several times here. Mostly, my opinions fall on the side that being paid or working for large, established/known magazines or newspapers isn’t the delimiting factor in a discussion about who is a...
by Jeff Yablon | Dec 29, 2011 | Business Process, Customer Service
In striving to find something interesting to tell you several times each week about business change, customer service, and search engine optimization, I often find myself looking under slimy rocks and trying to clean them up. This is where The Answer Guy’s...
by Jeff Yablon | Dec 28, 2011 | Business Process, Media
If I hadn’t seen it myself, twice, I wouldn’t believe it. In both the example above (courtesy of my son Mike’s Tumblr) and this example at Gizmodo, social media/social networking (via Twitter) show just how ugly it can be. Facebook, you aren’t...
