by Jeff Yablon | Apr 19, 2012 | Business Process, Customer Service
Yesterday, this very short message showed up in my inbox: i need to access the Verizon wireless internal systems It found its way to me through our Contact Us page, and I was so incredulous I did a little research. That research led me to this public document at the...
by Jeff Yablon | Mar 26, 2012 | Business Process, Customer Service, Design
What the heck have we done to Answer Guy Central? Unless you’ve never visited us before, you’re rubbing your eyes right now, wondering what happened to the design of this web site. What happened to that simple design and the handful of buttons? Well, we...
by Jeff Yablon | Mar 20, 2012 | Business Process, Customer Service
Despite the fact that my Galaxy Nexus SmartPhone has a screen resolution that rivals desktop computers, there are some things that all those pixels just don’t represent very well. For example, here’s Answer Guy Central as seen on the Galaxy Nexus: Looks...
by Jeff Yablon | Mar 16, 2012 | Business Process, Customer Service
If you’re drunk in a bar in Michigan this Saint Patrick’s Day and you see this QR Code on a coaster, go ahead and scan it. Maybe a ride will show up. Despite the “I’m Drunk” caption, the QR Code you see above will bring you to a page...
by Jeff Yablon | Mar 14, 2012 | Business Process, Customer Service, Development
Yesterday, my phone rang, and an attorney here in New York City was on the other end inquiring about our Search Engine Optimization services. I field these calls regularly, but this one was different for a couple of reasons. The call was special both because the guy...
