by Jeff Yablon | Jul 13, 2011 | Business Process, Customer Service, Media
Reed Hastings is lucky he’s rich, because if he’s behind a move Netflix made yesterday he may be the stupidest CEO of a multi-billion dollar company, ever. We’re taking a break from analyzing Google+ today, because yesterday Mr. Hastings’...
by Jeff Yablon | Jul 5, 2011 | Business Process, Customer Service
Did you know there was a newfangled thing called “PayPal”? It’s kind of convenient. PayPal acts like a bank, letting you move money around really easily and making it possible to handle your business’ collections efforts much more simply than...
by Jeff Yablon | Jun 20, 2011 | Business Process, Customer Service, Media
A couple of weeks ago, I told you about how The New York Observer Used Me As a Source for a Story on David Pogue. In that piece, I referred to The Observer as New York City’s fourth biggest newspaper. The Top Three, in no particular order, are The New York...
by Jeff Yablon | Jun 17, 2011 | Business Process, Customer Service
With apologies for its quality (remember, there’s no way to do a screen grab of an Android SmartPhone, so I needed to take a picture to show you this), look at this shot illustrating my SmartPhone’s battery usage during a short period yesterday. See that...
by Jeff Yablon | Jun 16, 2011 | Customer Service, Media
You might think that after the issues I’ve had with Gizmodo I’d have stopped reading them. Not so; keeping up with the glut of media/blogging outlets has made me realize that Gizmodo does great work. I point this out in a piece about Apple and Customer...
