by Jeff Yablon | Sep 26, 2011 | Customer Service
People who know me well will tell you that I’m a positive, upbeat person. Oh, I see the negatives in situations, and I include them in discussions and analysis, but my demeanor, even in the face of bad things, is positive almost to the point of deserving the...
by Jeff Yablon | Sep 7, 2011 | Business Process, Content, Customer Service, Marketing, Search Engine Optimization SEO
Something that started as both a great marketing tool and a great customer service tool has, over time, become a nuisance. Online reviews, a cool idea and a great way to crowd-source decisions, feel less and less useful. Early this year I told you about a bad...
by Jeff Yablon | Aug 29, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
It’s been a few months since we inducted a new member to The Answer Guy’s Customer Service Wall of Shame. Honda Financial, I sure hope you’re listening. Recently, a friend’s mother, one year into an automotive lease with Honda Financial, needed...
by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
by Jeff Yablon | Jul 14, 2011 | Business Process, Customer Service
In this week’s Google+ -fest, I’ve pointed out a few things about Google’s Facebook-targeted social networking effort that I hope get you thinking. Today, the most important thing about Google+ : Google is listening to user feedback. This is the most...
