by Jeff Yablon | May 25, 2011 | Business Process, Customer Service
With most electronics stores having disappeared, BestBuy almost stands alone as a place where you can walk in and find pretty much whatever you’re looking for in the way of televisions, computers, accessories, and pretty much anything else that boys think are...
by Jeff Yablon | May 20, 2011 | Business Process, Customer Service
Apple Macintosh Computers Get Viruses. Apple doesn’t like to admit that. In fact, Apple has a long history of claiming that you won’t get a computer virus if you use a Macintosh, while the real truth has always been Macs get fewer viruses only because...
by Jeff Yablon | May 5, 2011 | Customer Service, Media
As connectivity has become more ubiquitous (and more of a constant necessity), I’ve learned new ways to stay connected. I’ve told you about how my netbook computer—an Acer netbook computer—makes it easy to keep going; this little thing was inexpensive, is...
by Jeff Yablon | Apr 6, 2011 | Customer Service, Search Engine Optimization SEO
This week, an article about Reputation Management ran in Nick Bilton’s “Bits” Blog at The New York Times. The article said almost nothing, and I pointed that out. Ironically, my comment was removed. Here it is was: Problem is, so far the...
by Jeff Yablon | Mar 31, 2011 | Business Process, Customer Service, Marketing
I walk this funny line between believing in stuff like “The Power of Positive Thinking” self-help ideals and thinking it’s pure bunk. I could go on and on about how that hits me and what it means for my clients, but instead I’ll wrap it in a...
