by Jeff Yablon | Jul 17, 2017 | Customer Service
Ladies and Gentlemen, it’s time for everyone’s least favorite game … let’s play Adventures in Web Hosting! It’s been a while since I’ve written about web hosting, and I would have liked it to be a while longer. The topic is dull and...
by Jeff Yablon | Jun 12, 2017 | Business Process, Customer Service
You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...
by Jeff Yablon | May 1, 2017 | Business Process, Customer Service
If we met … if you knew me … there’s a distinct possibility that you’d think I talk too much. For me, it’s about transparency and honesty. That said, most people find it endearing for a little while, but sooner or later something...
by Jeff Yablon | Apr 11, 2017 | Business Change Highlights, Business Process, Customer Service
It’s time to raise your prices. Maybe. Back in the days of The WordPress Helpers, I came to know a young man who happens to be one of the more successful members of The WordPress Community. And Pippin Williamson has recently started questioning the way his...
by Jeff Yablon | Feb 10, 2017 | Business Process, Customer Service
There’s a place in the world for standards. In fact, there are lots of places where standards do everybody a ton of good. But when someone else forces a standard on you for reasons that may or may not work for you, standards feel pretty much like being whomped...
