No Process? No Business.

Escape From Customer Service Hell

Escape From Customer Service Hell

    Being neither as smart as Neil deGrasse Tyson, nor as naturally funny as either Dr. Tyson or Louis CK, I pursue what I see as a similar world vision to these two otherwise very different men by telling stories about my real-life experiences and trying to walk...
In Customer Service, When Can You Say “No” ?

In Customer Service, When Can You Say “No” ?

The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right! Well, no, to all of those things including the one...
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