by Jeff Yablon | May 27, 2016 | Customer Service, Influency
Some time ago, I told you about a company called Spoonrocket, which delivered “home-made” meals in under ten minutes and that Spoonrocket was a great idea, doomed to failure. A couple of months ago, I was proven correct when Spoonrocket shut down. It was...
by Jeff Yablon | Feb 9, 2016 | Business Change Highlights, Customer Service
It may sound obvious, but customer service matters. Unfortunately, today I found out that at The United States Postal Service, customer service is a complete oxymoron. Which might sound obvious too. The USPS has had more than its share of customer service issues for...
by Jeff Yablon | Jan 25, 2016 | Business Change Highlights, Customer Service
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
by Jeff Yablon | Jan 21, 2016 | Customer Service
Rub-a-dub-dub, it’s Birmingham Alabama Customer Service in the tub. There’s no joke about hotels, soap, or Birmingham Alabama here. I happen to be in Birmingham this week, and the soap in my hotel bathroom is as you see in the video; it’s a...
by Jeff Yablon | Dec 17, 2015 | Business Change Highlights, Business Process, Customer Service
Yesterday I broke a ceramic candlestick. You’ve probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I’m hoping you’ll never see it again, because I suspect that the next...
