by Jeff Yablon | Oct 30, 2013 | Business Process, Influency
There’s a not-small part of me that dreams about getting off the business change and business Influency treadmill and become an activist of some sort. And while most of what I write here is targeted at and written about smaller businesses, every now and then a...
by Jeff Yablon | Jun 7, 2010 | Business Process, Design, Marketing, Media
Last week, I came across a news story that made me think, and got me talking with a colleague or two. You probably saw or read it: a woman sued Google when the directions she got from Google Maps put her in the wrong place at the wrong time at she was struck by a...
by Jeff Yablon | Apr 29, 2010 | Business Process, Customer Service
You know what I hate? Tofu (insert sound of angrily indignant health-conscious readers here). Actually, what I really hate is when I do business with a company that makes a promise and doesn’t keep it. There are lots of flavors and shadings to that, of course,...
by Jeff Yablon | Dec 17, 2009 | Business Process
Want Wi-Fi With That? How’s this for (long overdue) business change? : McDonald’s, the place where your kids make you go for periodic infusions of too much fat and sodium, has decided that the Wi-Fi Internet access they’ve installed and almost nobody...
