by Jeff Yablon | May 16, 2014 | Customer Service
Being neither as smart as Neil deGrasse Tyson, nor as naturally funny as either Dr. Tyson or Louis CK, I pursue what I see as a similar world vision to these two otherwise very different men by telling stories about my real-life experiences and trying to walk...
by Jeff Yablon | Jul 24, 2012 | Business Process, Content, Search Engine Optimization SEO
As I’ve promised you in this piece on the legal silliness between Apple, Google, and Samsung—and others—my spin on the reality of the Google Nexus 7 is on its way. I think you’ll like it; what I have to say about the Nexus 7 and business change casts...
by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
