by Jeff Yablon | Mar 30, 2011 | Business Process, Customer Service
The NYC Food Sanitation Grade When is a grade of “B” just not OK? Besides in my kids’ father’s house and some graduate school programs, the answer is “when the NYC Department of Sanitation comes around to inspect your restaurant for...
by Jeff Yablon | Mar 22, 2011 | Customer Service
If you’ve been missing our stories of bad customer service and wondering why it’s been so long since we’ve had a new entrant to The Answer Guy’s Customer Service Wall of Shame, your wait ends now. Which might be bad news for Binding Price...
by Jeff Yablon | Mar 3, 2011 | Business Process, Customer Service, Media, Search Engine Optimization SEO
Speed Matters. Google will drop your SEO Results if your web site is slow, and according to this article, whatever Google thinks and whether your Search Engine Optimization work is what drew customers and potential customers to your website or they got there by some...
by Jeff Yablon | Jan 26, 2011 | Customer Service
Is Groupon in the Gift Card Business? Do they sell Coupons? Maybe Groupon is trafficking in Gift Cards. Do you care which discount-providing item Groupon sells? To my dismay, some people are starting to debate the idea, apparently with the goal of compelling Groupon...
by Jeff Yablon | Jan 21, 2011 | Business Process, Search Engine Optimization SEO
The paywall is up at the New York Times On-line. Or at least it’s about to be. While some of this is still conjecture, the little graphic (pulled from a loading instance of The New York Times’ Website, by the way) at the top of this post says it all; The...
