by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
by Jeff Yablon | Jun 3, 2011 | Business Process, Search Engine Optimization SEO
I’ll bet you have a few things that are always on your mind as you move through your day. Me too. One is something I’ve mentioned before: Statistics Lie. It’s like the conversation about “Perception is Reality”. Except that in the case of...
by Jeff Yablon | May 20, 2011 | Business Process, Customer Service
Apple Macintosh Computers Get Viruses. Apple doesn’t like to admit that. In fact, Apple has a long history of claiming that you won’t get a computer virus if you use a Macintosh, while the real truth has always been Macs get fewer viruses only because...
by Jeff Yablon | May 6, 2011 | Business Process
Perception, as I’ve mentioned a few times, is reality. Whether the topic is the legal status of Groupon as a gift card mill, the speed of your web site and whether that chases people away, sanitation grades at restaurants in New York City, or even the question...
by Jeff Yablon | May 2, 2011 | Business Process
With Osama Bin Laden located and dead, you might wonder: what business change made it possible for us to find him after almost ten years? Was it Twitter? No. Osama Bin Laden is no longer among the ranks of the breathing because of Seth Godin. Before you get all...
