by Jeff Yablon | Aug 30, 2013 | Influency, Marketing
A long time ago I ran a restaurant. The guy who mentored me and had been in the hospitality business for a couple of decades shared his motto with me: inspect, don’t expect. I don’t care for that idea when it comes to people; I’d prefer to believe...
by Jeff Yablon | Mar 28, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall...
