by Jeff Yablon | Jan 18, 2011 | Customer Service
Everybody wants a piece of Facebook. Personally, I hate Facebook but I have an account like everybody, and it’s hard to argue with the position the monstrous social networking site now occupies. But now we can add “skirting the laws about issuing...
by Jeff Yablon | Dec 27, 2010 | Business Process, Customer Service, Media, Search Engine Optimization SEO
2010 will be remembered as the year that business change was all about Social Networking and Search Engine Optimization. Oh: And for Apple’s attempts to control the Media Business. And when Cloud Computing became real. And when Customer Service finally died . ....
by Jeff Yablon | Dec 23, 2010 | Business Process
Hi! How Ya Doin’? <shake hands> While some people refuse the handshake convention on germophobic grounds, there’s always some ritual that takes place when you meet a new person, or encounter someone you don’t see all the time. On the...
by Jeff Yablon | Dec 10, 2010 | Customer Service, Media
We’ve been getting great feedback on The Answer Guy’s Customer Service Wall of Shame. And in a globally-driven, social networking-centric world, customer service looks more and more like the best way to make your business stand out. But what happens when...
by Jeff Yablon | Nov 18, 2010 | Business Process
This week, Facebook became the real deal. Don’t laugh; up until now, everyone’s favorite social networking site was just playing around. Facebook Messages will change everything. You may remember a project Google announced with great fanfare, worked on for...
