by Jeff Yablon | May 24, 2010 | Business Process, Media
This weekend I had the great displeasure of seeing the latest installment of the Shrek movie series. That statement is in no way a movie review; unlike my opinions about Green Day’s American Idiot on Broadway I’m going to refrain from saying anything about...
by Jeff Yablon | May 19, 2010 | Business Process, Marketing, Media
There’s an old saying: the only bad press is no press. I hope Chris Brogan believes in that because as much as I like the guy personally and think the focus behind his work is solid I’ve found myself criticizing him more and more lately. Chris and I...
by Jeff Yablon | May 10, 2010 | Business Process, Marketing, Media
I’m neither a famous actor/celebrity type nor a dictator (although my kids might argue with the second half of that statement). But I use Twitter, and by now I hope you do, as well. There’s really no more effective way for a business to stay in touch with...
by Jeff Yablon | Apr 19, 2010 | Business Process
Is it time to dump e-mail? My head hurts just thinking about that question. But as great as e-mail is, it has problems. For one, e-mail is too linear. So while e-mail is great for communications that involve me sending you a message, you answering, and the subject...
by Jeff Yablon | Apr 14, 2010 | Customer Service
This morning I got to work, and found a comment in my in-box. One of our subscribers to this blog had taken exception to something that happens here at Answer Guy Central. Here’s the way things work: each time a new visitor comes here, we point out as they leave...
