by Jeff Yablon | Jan 21, 2010 | Business Process
If a sentence falls on your computer screen and you don’t read it, did it make a sound? In order to do my job, I listen a lot. I talk a lot, too, but if I don’t pay attention to what’s going on around me I really can’t be the kind of coach and...
by Jeff Yablon | Jan 18, 2010 | Business Process, Customer Service
Last week, I told you about an easy way to alienate your customers (feel free to change the word customer to “reader”, “viewer”, “disciple”, or whatever fits). At the time, I promised to reach out to Arianna Huffington and Sarah...
by Jeff Yablon | Jan 15, 2010 | Business Process, Media
Old saying: those who don’t remember history are doomed to repeat it. Aside from the value that old axiom has with keeping young children in line and in school, it carries a business change lesson, too, and I’ll phrase it as another old saw: if you put...
by Jeff Yablon | Dec 31, 2009 | Business Process, Development
OK, year-end business change tidbit: And it’s more than a mouthful . . . Business isn’t always an easy sport. I often say there’s very little about business that any reasonably intelligent person can’t figure out, but when it comes time to mix...
by Jeff Yablon | Dec 22, 2009 | Business Process
OK, so that hasn’t happened yet. But it should. Kim Kardashian, one of those famous-for-being-famous celebutantes we just can’t get away from, has a new income stream. Tweeting. And get this: Ms. Kardashian’s rate is $10,000 per. It shouldn’t...
