PUTTING THE BUSINESS IN BUSINESS
with The Answer Guy
THE ‘BUSINESS’ PART OF BUSINESS
UK Court Rule: iPads are Cool . . . Losing Patent Protection
I've long had concerns about the way patents and trademarks are issued. And while I confess to knowing very little about the systems in place outside the USA, I understand how things work here well enough that one of the things you can hire Answer Guy Central to do...
SPAM, Social Networking, and How to Defend (and Offend!)
If I was you, I'd be out spamming other web sites for all I was worth. OK, so not really. SPAM is icky. Not the Hormel meat product, but the practice of sending out a bunch of unwanted messages to people who you aren't engaged with in the hopes that they'll (fill in...
How Much Does That Hotel Room Cost? It Depends . . .
In a Doonesbury cartoon strip quite a few years ago one of the characters gets arrested for a traffic violation. When his father comes to bail him out of jail and asks what the cost will be, he's asked in return how much cash he's brought. Upon answering "about a...
Replacing ‘Marketing’ with ‘Customer Service’? Louis CK !
Yesterday, I told you about great customer service—and really bad customer service, too, from my recent trip to London. Today, we're back in The States, and the customer service protagonist du jour is one Louis CK. Yes, that Louis CK. The foul-mouthed and funny...
Business Change Highlights
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