by Jeff Yablon | Feb 7, 2012 | Business Process, Design, Media
Since Apple announced their plans for world domination of electronic books a couple of weeks ago, I’ve been busy telling you about a few other business change issues. The MegaUpload/Carpathia story is huge, of course, and the new face of retail as envisioned by...
by Jeff Yablon | Feb 6, 2012 | Business Process, Design
Last week, Google gave me $10, no strings attached. Well, OK, there was one string: I could only use the $10 through Google Wallet, a payment system designed to turn your SmartPhone into a debit card. Which is a very cool idea. But Google Wallet is a system I’m...
by Jeff Yablon | Feb 3, 2012 | Business Process, Marketing, Media
Oh to live on Sugar Mountain, with the barkers, the colored balloons, and the music pirates replacing the music labels. You can’t be twenty on Sugar Mountain, unless you’re ready for business change. My youngest son, just a couple of years away from being...
by Jeff Yablon | Feb 2, 2012 | Business Process, Development, Media
Every now and then, I talk about coopetition. It’s one of those words you might have to double-take, not sure if it’s a misspelling, and when you’re sure you’re read it right it can become a word that you think I’ve made up. It’s...
by Jeff Yablon | Feb 1, 2012 | Business Process, Customer Service
Yesterday, I told you about MegaUpload host Carpathia’s public relations gyrations surrounding their presumed upcoming deletion of the entire MegaUpload data repository. I said then and I’ll repeat now, Carpathia’s public relations people deserve a...
by Jeff Yablon | Jan 31, 2012 | Business Process, Content, Customer Service, Media
This is a story about customer service. Or maybe it’s about file sharing, copyright infringement, due process, and piracy. Or maybe it’s just about being very, very careful with the way you store your data. On February 2, 2012, Carpathia, the company that...
