by Jeff Yablon | Mar 29, 2011 | Business Process, Content
You know those drunk posts you left all over Twitter and Facebook last night? What if that never happened? A new iPhone App is based on exactly that idea. Last Night Never Happened claims to be essentially a “morning after pill” for social networking...
by Jeff Yablon | Mar 28, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall...
by Jeff Yablon | Mar 24, 2011 | Business Process, Marketing, Search Engine Optimization SEO
So I’m looking at this picture of a cute kitten. No, a VERY cute kitten. Let me be clear: I’m a dog person; for a kitten to strike me as cute it needs to be one seriously cute kitten. Would I kid you? That’s A REALLY CUTE KITTEN! Do I...
by Jeff Yablon | Mar 23, 2011 | Business Process
Hey! I Got Something For You. Come Over Here … Just a Little Closer … Here’s where the GOTCHA! usually comes in, right? Boogie man jumps out and grabs you. You’re thrown into the back of a panel truck, never to be seen again. A movie studio...
by Jeff Yablon | Mar 21, 2011 | Business Process
I’ve been pretty clear about how much I hate Facebook. OK, so I’m cranky and I hate other things too. I Hate Texting, for example. But I really hate Facebook. Oh, I use it, but I say Facebook is set up all the wrong way, and fails as a tool for social...
by Jeff Yablon | Mar 18, 2011 | Business Process, Content, Media
There’s an old saying about how officials at sporting events should be invisible and anonymous; everyone’s better off if they do their jobs and we never know anything about them other than the fact that they must have been there, but … we don’t...
