by Jeff Yablon | Dec 27, 2010 | Business Process, Customer Service, Media, Search Engine Optimization SEO
2010 will be remembered as the year that business change was all about Social Networking and Search Engine Optimization. Oh: And for Apple’s attempts to control the Media Business. And when Cloud Computing became real. And when Customer Service finally died . ....
by Jeff Yablon | Dec 24, 2010 | Marketing, Media, Search Engine Optimization SEO
Take a look at this post from yesterday’s Top Rank Online Marketing Blog. Lee Odden is one of the best-known and best-respected online marketing gurus around today, and he’s asked whether Search Engine Marketing (SEO) actually works, and whether it’s...
by Jeff Yablon | Dec 23, 2010 | Business Process
Hi! How Ya Doin’? <shake hands> While some people refuse the handshake convention on germophobic grounds, there’s always some ritual that takes place when you meet a new person, or encounter someone you don’t see all the time. On the...
by Jeff Yablon | Dec 22, 2010 | Business Process
If you’ve missed it somehow, I’m not a big fan of style over substance. It’s why I spend a lot of time in jeans and a few good sports jackets instead of continuing to blow out my wardrobe the way I did years ago. And so every now and then I pick on...
by Jeff Yablon | Dec 21, 2010 | Business Process, Customer Service
Last month, a years-old lawsuit against Dell Computers was unsealed. And Dell’s actions as shown in the documents about the suit weren’t pretty. Big deal. a huge company is less than forthcoming about the way they do business, and skirts honesty issues by...
