by Jeff Yablon | Oct 22, 2012 | Business Process, Media
I find The Big Bang Theory to be an example of incredibly unfunny television. Of course, tens of millions of people disagree with me; The Big Bang Theory is one of the most popular programs on television and has been for several years. But what if you had to pay to...
by Jeff Yablon | Oct 19, 2012 | Business Process, Customer Service, Marketing
Coincidences are what make life interesting, don’t you think? Not an hour after I posted yesterday’s story on Banking, e-Commerce, and Merchant Accounts, I was in the car, listening to that quaint old thing we call “radio”, and a commercial...
by Jeff Yablon | Oct 18, 2012 | Business Process
If you’re buried in minutiae, welcome to the business world. If you’re looking to change your business or change the way you do business, one of the best things you can do is cut out that minutiae. Sure, customer service matters. Marketing—especially long...
by Jeff Yablon | Oct 17, 2012 | Customer Service, Media
See these two smiling rich guys? Richard Branson (yes, that Richard Branson) and David Cush, the CEO of Branson’s Virgin Group subsidiary Virgin America Airline have a lot to smile about. The least of which, though, is that “Virgin America Customer...
by Jeff Yablon | Oct 16, 2012 | Business Process, Content, Influency, Marketing, Media, Search Engine Optimization SEO
Think you should leave Britney alone? Think again. I’m about to do a 180 degree turn on something I’ve said here a few times. Pay attention, though, because as I turn, I’m also going to be moving the circle. Just like YouTube has. Last week, Google...
