by Jeff Yablon | Apr 4, 2011 | Business Process, Media
The horse is out of the barn. I guess we’d better slam that door shut. In yet another example of why business change and the way you manage it matter, Fox Television has shown—again—a clear misunderstanding of the business they’re in. Recently, Time Warner...
by Jeff Yablon | Mar 31, 2011 | Business Process, Customer Service, Marketing
I walk this funny line between believing in stuff like “The Power of Positive Thinking” self-help ideals and thinking it’s pure bunk. I could go on and on about how that hits me and what it means for my clients, but instead I’ll wrap it in a...
by Jeff Yablon | Mar 30, 2011 | Business Process, Customer Service
The NYC Food Sanitation Grade When is a grade of “B” just not OK? Besides in my kids’ father’s house and some graduate school programs, the answer is “when the NYC Department of Sanitation comes around to inspect your restaurant for...
by Jeff Yablon | Mar 29, 2011 | Business Process, Content
You know those drunk posts you left all over Twitter and Facebook last night? What if that never happened? A new iPhone App is based on exactly that idea. Last Night Never Happened claims to be essentially a “morning after pill” for social networking...
by Jeff Yablon | Mar 28, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
I spend a lot of time thinking about customer service. If you read these words regularly, you know that customer service is so important an idea around here that we’ve gone so far as to erect The Answer Guy’s Customer Service Wall of Shame … a wall...
