by Jeff Yablon | Feb 7, 2017 | Business Process
There’s a right way and a wrong way to do pretty much everything. Or … there can be multiple right ways, but you need to identify one and use it. And stay away from the wrong way. I could stop there, but you know me better than that. In all seriousness,...
by Jeff Yablon | Feb 3, 2017 | Business Change Highlights, Business Process
In all the years we’ve been putting out business process and business change content, Richard Branson’s only come up here once—and not for anything good. But Sir Richard has a long history of doing business the right way and taking care of his people. So...
by Jeff Yablon | Jan 30, 2017 | Customer Service
More every day, the most important process you can tweak in growing your business is honing your customer service. Not a little—a lot—with a laser focus on what’s working and what isn’t. Look at it every day. Improve it every day. And for Pete’s...
by Jeff Yablon | Jan 23, 2017 | Business Change Highlights, Content, Media
Long before Kellyanne Conway called Sean Spicer’s comments “alternative facts”, the idea of the alternative press was on my mind. Now, speaking as a pure pragmatist, the last few days’ events have got me thinking. Where does the idea of...
by Jeff Yablon | Jan 19, 2017 | Business Change Highlights, Business Process
Tomorrow’s the big day. This man becomes President of The United States, and we all ask in unison what he will do next. Which has me thinking about what bosses do … you know … ever. The picture atop this page is pulled from a strip at Existential...
