by Jeff Yablon | Aug 24, 2017 | Business Process
Don’t you hate hiring the wrong people? Don’t you hate how often it happens? How’d you feel about reducing hiring mistakes? You think these are dumb questions? OK then, here’s some free advice: Stop asking the wrong questions. Simple as that...
by Jeff Yablon | Aug 2, 2017 | Business Change Highlights, Business Process
One of the biggest problems in business change and business process has always been the way we do recruiting. And the era of Internet job postings has actually made this worse, but that’s a discussion for another day. The good news is that one part of...
by Jeff Yablon | Jul 24, 2017 | Business Process, Customer Service
And now, we present 10 Steps to saying no graciously! Except, of course, that there’s only one step. Before you say no, put yourself in your customer’s shoes. Simple, right? It’s easy to say something so obvious, but there’s a lot of room for...
by Jeff Yablon | Jul 11, 2017 | Business Change Highlights, Business Process
Elon Musk is one of the most successful men in the world. It’s amazing that one person can have as many top-flight successes as he does, and if you’re anything like me you’ve thought at least once about where Elon Musk’s almost magical...
by Jeff Yablon | Jul 6, 2017 | Business Process, Content, Customer Service
How many friends do you have? How many are “internet friends”? Even more: how much thought have you given to what it takes to make friends—or about keeping friends on the Internet? I’m not talking about how unsocial social media can be. I’m...
by Jeff Yablon | Jun 12, 2017 | Business Process, Customer Service
You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...
