by Jeff Yablon | Sep 29, 2017 | Business Process, Marketing
We’re big proponents of the idea that management techniques transfer easily from industry to industry. In fact, I’m known to say that 95% of businesses do 95% of the same thing 95% of the time. But Restaurant Management is special. Restaurant Management is...
by Jeff Yablon | Sep 8, 2017 | Business Process
As the world changes around us, one thing that’s both the same as always and yet different is contracts. We still have them and in practical terms, they aren’t always worth the paper they’re printed on. And you either signed a half-dozen today...
by Jeff Yablon | Aug 24, 2017 | Business Process
Don’t you hate hiring the wrong people? Don’t you hate how often it happens? How’d you feel about reducing hiring mistakes? You think these are dumb questions? OK then, here’s some free advice: Stop asking the wrong questions. Simple as that...
by Jeff Yablon | Aug 2, 2017 | Business Change Highlights, Business Process
One of the biggest problems in business change and business process has always been the way we do recruiting. And the era of Internet job postings has actually made this worse, but that’s a discussion for another day. The good news is that one part of...
by Jeff Yablon | Jul 24, 2017 | Business Process, Customer Service
And now, we present 10 Steps to saying no graciously! Except, of course, that there’s only one step. Before you say no, put yourself in your customer’s shoes. Simple, right? It’s easy to say something so obvious, but there’s a lot of room for...
by Jeff Yablon | Jul 11, 2017 | Business Change Highlights, Business Process
Elon Musk is one of the most successful men in the world. It’s amazing that one person can have as many top-flight successes as he does, and if you’re anything like me you’ve thought at least once about where Elon Musk’s almost magical...
