by Jeff Yablon | Jan 26, 2018 | Business Process, Customer Service
How much is a $250 bonus worth? The value of a 250 dollar bonus may be $250 when measured mathematically, but its real value has very little to do with the math. This week, one of the food delivery services doing business in New York City has offered couriers a bonus...
by Jeff Yablon | Jan 15, 2018 | Business Process
Zelle is one of the coolest things to come along since … well, for a very long time. Introduced last year, Zelle lets you transfer money between bank accounts, in different banks, instantly, for free. Zelle was under development for a while, then suddenly just...
by Jeff Yablon | Jan 5, 2018 | Business Change Highlights, Business Process
Subway has a problem. And it isn’t that their food isn’t very good. OK, that is a problem at Subway; the food there isn’t great, isn’t filling and isn’t keeping up with the times, trend-wise. But the bigger and more immediate problem is...
by Jeff Yablon | Dec 21, 2017 | Business Process
Facebook and death don’t mix. Wait … check that … Facebook and death DO mix, but Facebook doesn’t understand how. Facebook and Death is just one of many things that THE Social Network has never understood about social networking. But last week...
by Jeff Yablon | Nov 27, 2017 | Business Change Highlights, Business Process
Last week, a new browser hit the market. And most of the reviews so far have been effusive: it might be time to think about changing browsers. But give it some thought and you’ll very likely reconsider changing browsers. Because as great as Firefox Quantum might...
by Jeff Yablon | Nov 8, 2017 | Business Process
If I brought up the old axiom “it’s not what you know, it’s who you know”, most of my readers would understand the line instantly. Sure (and I’m not minimizing this one bit!), what you know matters; without an expertise in …...
