by Jeff Yablon | Jan 25, 2016 | Business Change Highlights, Customer Service
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
by Jeff Yablon | Jan 21, 2016 | Customer Service
Rub-a-dub-dub, it’s Birmingham Alabama Customer Service in the tub. There’s no joke about hotels, soap, or Birmingham Alabama here. I happen to be in Birmingham this week, and the soap in my hotel bathroom is as you see in the video; it’s a...
by Jeff Yablon | Dec 17, 2015 | Business Change Highlights, Business Process, Customer Service
Yesterday I broke a ceramic candlestick. You’ve probably never seen that sentence before, certainly not on a page at a website about business process and customer service. And I’m hoping you’ll never see it again, because I suspect that the next...
by Jeff Yablon | Dec 14, 2015 | Customer Service, Influency
A couple of years ago we published this piece questioning whether Angie’s List co-founder and CEO Bill Oesterle’s authenticity could be trusted. It turns out, Bill Oesterle may have been the most authentic part of Angie’s List. Can You Trust...
by Jeff Yablon | Aug 26, 2015 | Business Process, Customer Service
Business is hard. Besides getting people’s attention to begin with, gaining customers is the hardest part. So once you have customers, there’s very little doubt that holding onto them is the most important thing you can be doing to ensure your...
by Jeff Yablon | Aug 13, 2015 | Business Process, Customer Service
See that giant rock, floating all alone with several smaller, disinterested rocks nearby? Welcome to Google Alphabet Customer Service. Answer Guy Central recently moved from the 24/7 insanity of Manhattan to the relative calm of Brooklyn. It’s working out...
