by Jeff Yablon | Dec 2, 2013 | Influency, Search Engine Optimization SEO
A couple of weeks ago I told you about an example of tremendous Customer Service at B&H Photo when a salesperson at B&H all but refused to sell me an overpriced item. B&H came up here once before; I used the Orthodox Jewishness of B&H’s owners to...
by Jeff Yablon | Nov 14, 2013 | Influency, Marketing
These two boxes contain the same thing. Not the same thing in the way generic pharmaceuticals are the same, where the drug is chemically identical but might be produced differently by one manufacturer than another, by the way; Fuji and Polaroid Instant Film are...
by Jeff Yablon | Oct 25, 2010 | Business Process, Customer Service
I’m not big on being politically correct “just because”. In fact, while there are places where PC behavior is important (no sexual harassment, please!), shaking things up every now and then is a good thing. It’s how business change gets...
