by Jeff Yablon | Feb 21, 2017 | Business Process
In business, you need to always be looking for new ways to get your messages out. One of the ways we do that here is by re-posting old stories to our Facebook and Twitter feeds. The process is automated, random—and sometimes turns up old work that I’m not all...
by Jeff Yablon | Feb 17, 2017 | Business Change Highlights, Business Process, Media
We have something new to look at today. LIVE! IT’S THE TRUMP WEEKLY ADDRESS! If you blinked, you missed it. The first Trump Weekly Address, announced by Mr. Trump himself less than an hour before it took place, went on for under four minutes. It ran on Facebook...
by Jeff Yablon | Feb 16, 2017 | Business Change Highlights, Business Process
Donald Trump is legislating the end of privacy. Like, seriously, THE END OF PRIVACY. And there are both executive orders and bills that go there. And that’s not even the problem. While I’ve had plenty to say about Donald Trump—and very little of it is...
by Jeff Yablon | Feb 10, 2017 | Business Process, Customer Service
There’s a place in the world for standards. In fact, there are lots of places where standards do everybody a ton of good. But when someone else forces a standard on you for reasons that may or may not work for you, standards feel pretty much like being whomped...
by Jeff Yablon | Feb 7, 2017 | Business Process
There’s a right way and a wrong way to do pretty much everything. Or … there can be multiple right ways, but you need to identify one and use it. And stay away from the wrong way. I could stop there, but you know me better than that. In all seriousness,...
