by Jeff Yablon | Nov 25, 2013 | Customer Service, Influency
I’m writing this as I sit in the service department waiting area at Koeppel Nissan. You may remember that when I bought a Nissan at Koeppel about a month ago I had great things to say about customer service at Koeppel, and about the way Koeppel’s General...
by Jeff Yablon | Nov 14, 2013 | Influency, Marketing
These two boxes contain the same thing. Not the same thing in the way generic pharmaceuticals are the same, where the drug is chemically identical but might be produced differently by one manufacturer than another, by the way; Fuji and Polaroid Instant Film are...
by Jeff Yablon | Oct 28, 2013 | Customer Service, Influency
Answer Guy Central is in the marketing business. We do a lot of things for our clients that go way beyond that, but it all rolls back to looking good and acting better, and we know a thing or two about customer service. So much so, we created the Verizon Wireless...
by Jeff Yablon | Oct 18, 2013 | Influency
While we don’t list it with design, development, optimization, content, and media, customer service is an integral part of Influency. If your customers, clients, and prospects don’t trust you—or even worse, mistrust you—word will get around and...
by Jeff Yablon | Aug 16, 2013 | Customer Service, Influency
Yesterday, I had a marvelous customer service experience. At a Home Depot. I’m as surprised as you are. I remember when Home Depot first ‘came along’ how great a place it seemed to be, with pretty much anything you could need for your home available...
