by Jeff Yablon | Apr 25, 2013 | Influency
The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right! Well, no, to all of those things including the one...
by Jeff Yablon | Apr 24, 2013 | Business Process, Customer Service, Influency
I hate this story. I hate it because of how it got started, how it ends, and how I spent way too many hours over the last couple of weeks and especially the last couple of days. I hate that I’m not doing business with the Snappy Gator you see above. A couple of...
by Jeff Yablon | Apr 5, 2013 | Content, Influency
When you’re The Answer Guy, you need to have answers ready for tough questions. And for the time being, my answer to “is Livefyre a good idea?” is, sadly, an emphatic no. This makes me sad, but probably not for the reason you’re thinking....
by Jeff Yablon | Mar 29, 2013 | Influency
JetBlue says they want to bring humanity back to air travel. Today, they proved their point. Listen to this: I’m in Miami for a few days. I happened to fly JetBlue. I’ll be returning to New York on Monday, and as seems to be the standard in my life lately...
by Jeff Yablon | Mar 8, 2013 | Business Process, Customer Service, Influency
Influency comes in many forms, and with almost everyone having a mobile phone, your wireless telecom carrier sure does occupy a position of influency in your life. You’ll pay what they tell you, or bad things will happen. Or maybe not. Over three years ago,...
