by Jeff Yablon | Aug 5, 2011 | Business Process, Search Engine Optimization SEO
I have a buddy who’s the best pure salesman I’ve ever met. “Pure salesman” meaning he’s been picking up the phone and getting people to say “yes” for decades. Strangers. Sales, baby! Sales! Sales! Sales! I’ve known this...
by Jeff Yablon | May 25, 2011 | Business Process, Customer Service
With most electronics stores having disappeared, BestBuy almost stands alone as a place where you can walk in and find pretty much whatever you’re looking for in the way of televisions, computers, accessories, and pretty much anything else that boys think are...
by Jeff Yablon | Apr 5, 2011 | Marketing, Media, Search Engine Optimization SEO
I read a lot. In fact, it often feels like I read too much, and that there are way too many “experts” clamoring for my attention. I receive hundreds of articles each day in the news reader app I use in my Droid, and many of them are redundant. Hundreds of...
by Jeff Yablon | Dec 6, 2010 | Customer Service
What if you walked into a great looking restaurant, were treated perfectly, were happily surprised by lower-than-expected prices, felt all warm and fuzzy, and when the food arrived it was horrible? Even though the customer service experience was magnificent, you...
by Jeff Yablon | Oct 5, 2010 | Business Process
A very long time ago, in what feels like a galaxy far, far away, I was a financial consultant. And while I’m pretty darned good at money management, it didn’t hold my interest. I moved on to technology, and have been walking the line that separates...
